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Frequently Asked Questions

Device Support & Requirements

On Apple Devices

TruckStars requires OS 11, and can be enjoyed on:

  • iPhone X
  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6
  • iPhone 6S Plus
  • iPhone SE
  • iPad Pro (12.9 inch) Wi-fi
  • iPad Pro (12.9 inch) Wi-fi + Cellular
  • iPad Pro (9.7 inch) Wi-fi
  • iPad Pro (9.7 inch) Wi-fi + Cellular
  • iPad Pro (12.9 inch) 2nd Generation Wi-fi
  • iPad Pro (12.9 inch) 2nd Generation Wi-fi + Cellular
  • iPad Pro (10.5 inch) Wi-fi
  • iPad Pro (10.5 inch) Wi-fi + Cellular
  • iPad (5th Generation) Wi-fi
  • iPad (5th Generation) Wi-fi + Cellular

On Android Devices

TruckStars requires OS 7 or 8, and can be enjoyed on:

  • Asus Zenfone AR
  • LG V30 (Requires Android 8.0 or higher)
  • LG V30+ (Requires Android 8.0 or higher)
  • Google Pixel 2
  • Google Pixel 2 XL
  • Google Pixel
  • Google Pixel XL
  • OnePlus 5
  • Samsung Galaxy Note8
  • Samsung Galaxy S8+
  • Samsung Galaxy S8
  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge

ARCore requirement for Android

The Android Version of TruckStars requires the installation of the latest ARCore app to run.  Download it for free on the Google Play Store: 

https://play.google.com/store/apps/details?id=com.google.ar.core

Device Permissions

Camera Permissions are required to play TruckStars.  If you disallow your permissions for any reason, you will not able to use the AR app.

Detecting Your Play Space

Occasionally your device’s camera may have trouble detecting your play surface.  Try these tips for the best experience.

  1. Make sure the area you’re setting up to Play TruckStars is well lit.  
  2. Avoid reflective surfaces.
  3. Avoid surfaces that are a solid color.
  4. Move your camera slowly up and down to establish tracking.

Getting the best out of your Arena

During the play Surface detection phase, you can resize the arena by putting your fingers on your device and “pinching” your fingers together or moving them apart.

You can access this any time during play:  

  1. Tap on the Gear Icon.
  2. Tap on Reset AR.

Device Orientation

You can play TruckStars in Landscape or Portrait mode!

  1. From the Main Menu screen, tap the Gear icon .
  2. Tap Options.
  3. Tap Display.
  4. Tap On Landscape or Portrait.
  5. Tap Back to save your settings.

Did you know you can customize the name of your truck?

  1. Tap on Customize.
  2. Under the name tag, tap on the default name of the truck.
  3. Use the keyboard to rename your truck.
  4. Tap Ok.  

Having trouble with online performance?

TruckStars uses your location to determine your region, but other regions might give you better performance.

  1. Start from the Main menu.
  2. Tap the Gear icon.
  3. Tap on Options.
  4. Tap on Region.
  5. Tap on Server, and choose which server you want to connect to.

How to change the native language on the app

TruckStars supports English, Spanish, French, Italian,  German, Korean, Japanese

  1. Start from the Main menu.
  2. Tap the Gear icon.
  3. Tap on Options.
  4. Tap on Region.
  5. Tap on Language.

Can’t find a solution to your problem?

Email us at support@truckstarsgame.com and we’ll get you sorted!