Support

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Frequently Asked Questions

Looking for support with TruckStars: Augmented Reality Edition for iOS / Android?    Head to the AR support page.  

TruckStars is playable live on Mixer with MixPlay!

Playing on XBOX

Joining a match is as easy as selecting the “PRESS HERE TO INTERACT” button located under the stream.  Then press the (A) Button to enter the game.  

XBOX Controls

  • Turn – Left Stick
  • Gas – Right Trigger
  • Reverse – Left Trigger
  • Use Power Up – X Button
  • Exit Match – B Button

Note: Pressing Y to chat will log cause you to exit the match as well.   This is a known issue with Mixer that we’re working to resolve with them.

Playing via Browser

To join a match, click on the stream, then press the Enter Key.

Browser Controls

  • W – Gas
  • A – Turn Left
  • D – Turn Right
  • S – Brake
  • E – Use Power Up
  • Esc – Leave Game
  • H – Help Menu

Note, you can use your mouse to click on chat and type, but you need to click in the area below the stream to continue play.

External Controls

XBox Controllers are supported on PC and Mac,  and use the controls listed above

PS4 Controller

  • Square – Enter the game
  • Left Thumbstick – Turn Left or Right
  • R2 – Gas  
  • L2 – Brake/Reverse
  • Square – Use power up/Honk
  • O = Leave Game

How to Play

Four TruckStars compete to score the most points by gain and holding on to the Crown.  Whoever has the most points at the end of the round, wins!. The winning truck continues on to the next round, and losers will be replaced if there are other players in the queue

Using Powerups

  • Mega Mushroom –  For a short time, grow large.  You’re immune to bombs, and other trucks can’t take the Crown from you.  
  • Bomb – Blows other trucks out of the way, and knocks the Crown off any other truck nearby
  • Lightning Bolt  – For a short time, get a speed boost, and you can destroy any truck by running into it

Troubleshooting

Having trouble controlling your truck?  Try these steps:

On XBox:

  1. First, try exiting and rejoining the game to see if this solves the problem.  
  2. Try setting your XBox One to Low Latency
    1. Navigate to the right and select your gamertag.
    2. Select Settings (the Gear Icon).
    3. Navigate to the Display and Sound tab.
    4. Select Video output.
    5. Select Video Modes.
    6. Select Allow auto low-latency mode.
  3. Try lowering the Quality/Resolution output of your Xbox One
    1. Navigate to the right and select your gamertag.
    2. Select Settings (the Gear Icon).
    3. Navigate to the Display and Sound tab.
    4. Select Video output.
    5. Select Resolution.
    6. Select 720p.

On Web:

  1. First, try exiting and rejoining the game to see if this solves the problem.  
  2. Ensure that you are logged into your Mixer account from only one browser tab, and don’t jump in with another account on the same device.
  3. Lag and High Latency:
    1. Most players enjoy “Faster Than Light” connection to TruckStars and report highly reactive and responsive controls
    2. We recommend playing TruckStars  with a 10Mb connection or higher – you can test your internet performance at http://www.speedtest.net/
    3. If you are connecting via WIFI and experiencing slow control responsiveness, please
      • Close any open tabs or applications that may be using bandwidth
      • If you’re on a wireless connection, try moving your device physically closer to your wireless router
      • Try connected your device directly to a Wired/Ethernet connection.

 

Can’t find a solution to your problem?

Email us at support@truckstarsgame.com and we’ll get you sorted!